FAQ's

WHERE DO YOU SHIP FROM?
All items ship from the wonderful first state of Delaware. We include FREE SHIPPING on any purchase $75 or more and free pickup at our shop at 25 W Main Street in historic downtown Middletown, Delaware. 

WHAT IS YOUR RETURN/EXCHANGE POLICY?
All sales are final with the exception of items that simply do not fit. We offer a 10 day exchange policy for store credit ONLY. All items must include tags and invoice and be unworn and unwashed. The customer is responsible for shipping costs and we strongly suggest you insure your exchange with a tracking number when shipping back to F+L Boutique. Please allow up to 2 weeks for us to receive your exchange and process your store credit. Email us at info@shopfandl.com for additional return instructions including our return address.

WHEN WILL I RECEIVE MY ORDER?
Most orders ship within 24hrs. However, we are a small boutique without a large warehouse to store inventory, so some orders can take 48hrs or longer to ship. If you need something by a certain date, please leave us a note on your order and we will try our best to accommodate your request. We can upgrade your shipping from our flat rate $7 shipping to priority shipping for an additional fee to expedite your order. However, we can never guarantee an exact shipping date. We will also never process returns if an item is not received by a requested date or lost or stolen after we ship it. Make sure to text SHOPFANDL to 844.465.2228 to get notified of discounts and offers like free shipping. We also offer free pickup and curbside delivery at our shop in Middletown, Delaware.

WHAT OTHER SIZES OR COLORS DO YOU HAVE? 
We offer fashionable finds for everyBODY, but certain items are S-L, XL-3x only through our vendors. This means we aren’t able to offer them smaller or larger. Different colors or styles are always listed on our web shop, so check back frequently on shopfandl.com. If an item is out of stock, you can also request an restock email notification directly on our site. 

WHAT SIZE SHOULD I ORDER? 
Most of our items are true to size unless it is noted in the comments "more info about the fit". If you are unsure what size to order please email us at info@shopfandl.com with questions or order one size up to be certain.

WHAT IF AN ITEM I WANT IS SOLD OUT? 
Go to the product on shopfandl.com and sign up for the restock alert email. Please note that we search high and low to bring our clients the best of the best. We are often shopping seasons in advance. Our carefully curated shop includes unique finds in extremely limited quantities. If you see something and love it, get it before it’s gone for good.

WHAT ARE YOUR HOURS?
We’re currently open Thursday and Friday from 10am to 5pm, and Saturday from 10am to 4pm. For the most up-to-date hours, please check our social media @shopfandl. Beginning in November, we’ll also offer extended holiday hours.

WHAT ARE THE DELIVERY OPTIONS FOR ORDERS PLACED ON SHOPFANDL.COM?
We offer a free in store pickup option during our secure checkout process. All orders $75 or more ship for free or we can arrange for a contactless porch drop off if your are located in the Middletown, Delaware area. All other orders are $5 flat rate shipping. We can also bring your order out curbside if you prefer not to enter the boutique.

I PLACED AN ONLINE ORDER. WHEN WILL IT BE READY FOR PICK UP OR WHEN WILL IT SHIP?
We pull and pack all orders within 24hours (often sooner) and ship or have them ready for pick up as soon as they are packed. You will get an automated email with the status of your order and/or tracking number for shipping. All orders ship via USPS. It is out of our control once the tracking number is set up and the package is at USPS. However, if you need assistance researching the status of a package email us at info@shopfandl.com

DO YOU ACCEPT DONATION REQUESTS?
Yes, we love supporting our local community! F+L Boutique proudly gives back to several nonprofit 501(c) organizations each year. Since we receive a high volume of requests, we’ve created a Donation Request Form to help us review them fairly.

Here’s what to know:

  • Please download and print the [Donation Request Form] (PDF) and drop it off or mail it to us at the boutique (25 W Main St, Middletown, DE, 19709).
  • We ask for at least one month’s notice before your event.
  • Preference is given to our existing clients.
  • If you don’t hear back within 3–5 days, we unfortunately aren’t able to support your request due to the number of submissions we receive.

We’re so grateful to be part of such a generous community and appreciate you thinking of us for your event!

We hope these FAQs were helpful! Please email us info@shopfandl.com with any additional questions or suggestions.